Please read the following terms carefully. By paying your deposit and submitting a booking, you agree to these policies and conditions.
How to confirm your booking and secure your items.
A 30% deposit is required to secure your booking.
Final payment is due seven days before your event.
Bookings are not confirmed until the deposit has been received.
What happens if you need to cancel or postpone.
Cancellations made more than seven days before the event: Deposit refunded minus an administration fee.
Cancellations within seven days of the event: Deposit is non-refundable.
No refunds are available for cancellations within 24–48 hours of delivery.
Postponements due to weather or emergencies may be rescheduled, subject to availability.
Looking after hire items during your event.
A refundable bond/security deposit (typically $200–$500) may apply for certain bookings.
Any damage, loss, or excessive cleaning will be deducted from the bond or invoiced separately.
Clients are responsible for all hired items from delivery until collection, even if items are left unattended.
How delivery and collection works, and what to prepare for.
Delivery and collection are available for an additional fee, based on location.
Venue access must be safe, clear, and ready for delivery and setup at the agreed time.
Additional charges may apply for after-hours service, stairs, long carries, or waiting time.
Setup and pack-down times must be confirmed in advance.
For client pick-up, proof of identity will be required.
How long you can keep hire items for.
Standard hire duration is 24 hours (may vary depending on event type).
Late returns or unauthorised extensions may incur additional hire fees.
Protecting items when your event is outdoors.
Clients are responsible for ensuring suitable weather protection (e.g. marquees, covers) for hired items outdoors.
Hired items must not be left in rain or unsafe conditions.
Marquees must be installed by our team to ensure safety and wind resistance.
Your responsibilities when hiring from us.
Items must be used only as intended and returned in good condition.
Items must not be altered, written on, or decorated in a way that causes damage (e.g. tape, glue, paint).
Clients must ensure venue access and notify us of any restrictions in advance.
How we may use photos of your event setup.
We may take photos of event setups for promotional purposes. No personal information will be shared.
Clients may opt out by notifying us in writing before the event.
Confirming your acceptance of our terms.
Clients must sign off on a hire agreement or Terms & Conditions before the event.
By paying the deposit, the client accepts and agrees to all policies listed above.
